Returns policy 

Return Address

70 The Crescent

Croydon

CR0 2HN

 

We always try to process returns as soon as they arrive. However, please allow up to 14 days for your return or exchange to be processed.

PLEASE NOTE: We can only post to the address given at the time of the order on our website we CANNOT change addresses after an order has been put through. If you make a mistake on your order contact us to cancel the order and re-enter your correct details.

If you have any questions please email us at cartefashion@gmail.com

Returns

Returns should be made by registered mail in their original condition, to the address below, within 10 working days from receipt. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost.

To return your orders simply follow these steps:

Print off a copy of your order emailed to you when you placed your order, and indicate which items you are returning.

Return the item by recorded delivery, together with the copy order. Please always obtain proof of postage when returning a parcel. We are unable to assume responsibility for any lost or damaged items.

Once we receive your order and passes inspection, you will be refunded.

We always try to process returns as soon as they arrive. However, please allow up to 14 days for your return or exchange to be processed.

Return address

70 The Crescent

Croydon

CR0 2HN